The merchant hotel, belfast...
as part of the customer service in travel and tourism coursework, students are given the opportunity to visit the merchant hotel, belfast, one of northern ireland's finest hotels. following a presentation on how they deliver the highest levels of customer service, students are given a guided tour of the hotel and take part in a q&a session with the owner, bill wolsey. we finish our visit to the hotel with some afternoon tea before embarking on a guided tour of the city where the students themselves provide information on the various sites of belfast.
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